Change Lives with Tebow CURE

The Billing and Cashier In-charge determines patient invoices by capturing services noted in the patient chart; and clarifying services with physicians or medical practitioners. He/she must also provide information requested by patients regarding their billing and is responsible for handling payments from patients, and clients and issuing necessary receipts-all while ensuring that all charges are reconciled with cash-on-hand. Monitors outstanding balances to ensure each account is paid on time and in full; answers questions for patients, solve their issues and keep them updated with relevant account information.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Performs job functions consistent with the Cure Philippines vision and mission statements and shared goals and values.

Cashiering:

2. Receives payment from various entities as but not limited to the following:

• Out-patient and in-patient based on charges from varied units such as but not limited to Operating Room, Ward, Pharmacy, Laboratory, PT, X-ray, and other related medical units. 
• Ancillary services like food orders and other services rendered;
• Employee’s cash payment like cash returned from cash advances, loan payments, and other related transactions; 
• Government funding agencies claims;
• Private institutions/companies' claims or donations; and
• Other payments related to and for hospital transactions  

3. Issues receipt/s at all times from received cash, check, fund transfers and electronically transact payments like debit/credit card, G-cash, and the like; releases receipts in chronological order; fill-outs completely and accurately, the following receipts are, VAT-registered Official Receipts, VAT-registered Cash Invoices, and Acknowledgement Receipts.
4. Prepares and generates daily cashiers’ reports after posting issued receipts data using the hospital application system called Bizbox; arranges completely and in an orderly manner all issued receipts for the day and attached to the daily cashier’s report including complete copies of canceled receipts.
5. Counts cash on hand at the end of every business hour and duly reconciles with the daily cashier's report; endorses the same to the Accounting Supervisor for validation of counted cash with attached documents and safekeeping before depositing to the bank.
6. Encodes journal entries accurately with a brief and concise explanation based on the accounts generated in the daily cashier’s report specifically for cash transactions using the financial application system called as Xledger.
7. Counts cash on hand the emergency room (ER) funds at the ER/Ward Room with the dayshift Nurse on-duty before opening the cashiering services; reports to the Accounting Office any accounted expenses of the ER Funds with supporting documents subject to cash replenishment; endorses and counts cash on hand the replenished ER funds with the nightshift Nurse on-duty after closing the cashiering services.
8. Updates daily the reports in Google sheet format and to be viewed/downloaded freely/openly by the Accounting Staff for reference and validation of journal entries, the following:
   1. Cash Receipts Report
   2. Donation Report
   3. Pharmacy Cash Invoices Report
   4. Other necessary reports as the need arises.
9. Acts and performs Billing In-charge duties and responsibilities during slack hours of cashiering works and in her/his absence; works hand-on-hand with Billing In-charge making sure reports are submitted at the prescribed period. In the same manner, must be will-oriented with the basic PHIC processing of documents and updating records in the Bizbox PHIC portal application system.
10. Secures official username and passwords at all times from anyone for any unauthorized access using your account, to avoid legal action/obligation and to protect the integrity of the hospital data and records. 
11. Compiles and achieves all relevant documents and records of the cashiering section in an orderly manner, chronologically arranged, safely kept, and well protected from any form of damage. It is easily retrieved in cases of verification, reviews, and audit purposes; these include complete copies of canceled receipts. Records should be preserved with utmost confidentiality. 

Billing:

1. Monitor daily the Hospital Application System for possible may-go-home (MGH) patients and OPD patients. Processing of hospital bills from charging, reviewing, updating, and finalizing should all be done using the official Hospital Application System called Bizbox.
2. Reviews, updates, and compiles completely all charges of MGH and OPD patients from various charging units as deemed applicable, such as:
   • Ward Room
   • Pharmacy
   • Laboratory
   • Operating Room
   • X-ray
   • Physical Therapy
   • and among others
3. Reviews and updates charges of individual MGH or OPD patients as deemed applicable such as:
   • Room rates
   • PHIC claims for hospital bills and Physician professional fees based on RVS code using the PHIC Bizbox Portal as indicated in the blue and green form.
   • and among others
4. Prepares supporting documents such as statements of accounts, promissory notes, and other documents relevant to the application of government assistance (DSWD, Lingap, PCSO, OVP, and other local government units) of patients in coordination with the social workers.
5. Prepares an updated and accurate statement of accounts (SOA) of individual patients duly signed by the Accounting Supervisor and/or Finance Director for the processing of PHIC claims in coordination with the PHIC Specialist.
6. Records the received guarantee letters and vouchers from government agencies as adjustments to individual patient statements of accounts (SOA) using the Bizbox; prepares and encode accurate journal entries of the adjustment made using the Xledger system; submits all journalized SOA at the Accounting Office for review and posting, thereafter. 
7. Prepares and posts daily journal entries of data on Statement of Account (SOA) for accounted revenue, physician professional fees, and patient discounts with a brief and concise explanation of entries made using the financial application system called Xledger; submits all journalized SOA at the Accounting Office for review and posting, thereafter.
8. Updates the patient SOA with the received cash assistance from local government units and/or government agencies as payments to the outstanding bill of the patient using the Bizbox.  
9. Releases an updated and accurate statement of accounts to the patient as per request or as the need arises. 
10. Updates daily the monthly revenue reports in Google sheet format and to be viewed/downloaded freely/openly by the Accounting Staff for reference and validation of journal entries of SOA, vouchers, and guarantee letters
11. Submits report daily to the accounting office the following:
    • Guarantee Letters and Vouchers Transmittal from varied government funding agencies with updated SOA.
    • Final SOA for PHIC claims and Accounting Copy
12. Keeps accurate and reliable records of patient's accounts and outstanding balances at all times.
13. Addresses inquiries and resolves issues of patient and/or patient guardian relevant to billing accounts, billing documentation or requirement, and other concerns on behalf of the Accounting Supervisor and/or Finance Director; identifies issues and/or complaints for patient-related concerns and/or work processes. Thus, gives his/her recommendation and/or seeks help from the Accounting Supervisor and/or Finance Director for immediate solutions and/or for further study.
14. Acts and performs the duties and responsibilities of PHIC Specialist in processing of claims in her/his absence; works hand-in-hand with PHIC Specialist making sure claims and reports are submitted at the prescribed period. In the same manner, one must be well-oriented in the basic PHIC processing of documents and updating records in the Bizbox PHIC portal application system.
15. Secures official usernames and passwords at all times from anyone for any unauthorized access using your account to avoid legal action/obligation and to protect the integrity of the hospital data and records.
16. Compiles and archives all relevant documents and records in an orderly manner, chronologically arranged, safely kept, and well protected from any form of damage. It can easily be retrieved in cases of verification, reviews, and audit purposes. Records should be preserved with utmost confidentiality.
17. Participates in various hospital programs and activities; attends training programs and learning sessions for the enhancement of spiritual, professional, technical, and personal proficiencies.
18. Performs such other duties and responsibilities analogous, germane, or related and /or implied from the above-enumerated duties and responsibilities but within the limits and premise of his/her capacity, influence, job duties, responsibilities, and accountability. Thus, it is not detrimental to her/his health, job, position, and security.  

OTHER DUTIES

• Uphold the highest standards of quality and efficiency in line with hospital quality programs (e.g. Safecare, DOH, etc.) requirements.
• Ensure a safe and secure work environment by strictly adhering to infection prevention and control protocols such as but not limited to handwashing, wearing of PPE, etc.
• Commit to sustainable and eco-friendly work practices by minimizing waste, optimizing resource usage and actively participating in initiatives that promote environmental stewardship.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Minimum Education Required: Bachelor’s degree in Business Administration, Accounting, or a related field or equivalent experience.
2. Minimum Experience Required: Minimum 1-3 years related to work experience as billing in-charge or a minimum of 1-year experience as a cashier in a healthcare environment preferred.

KNOWLEDGE, SKILLS & ABILITIES: 

1. Ability to establish priorities and operate with minimal supervision; 
2. Ability to handle documents and materials confidentially.  
3. Demonstration of honesty and integrity in handling the billing statement.
4. Can work under pressure and can multi-task as delegated by the Finance Head.
5. Ability to handle people well, detail-oriented with proficiency in computer software including Microsoft Office, e-mail, and Internet.  
6. Demonstration of honesty and integrity in the handling of financial resources.  

1. Promote, establish, and maintain open and effective communications with all members involved in the clinic. Serves as communication liaison between the physicians, patients, lab, administration, and other essential departments.
2. Provide administrative support to clinical staff by accurately and efficiently preparing the patient files and taking appropriate records of their health condition before and after the clinic schedule of every surgeon who will be in for clinic consultations.
3. Prepare the uniforms, computers, instruments and equipment, and clinic to be used by the surgeons/doctors before the start of the clinic. 
4. Welcome patients to the clinic and provide proper and clear information to the patients, their relatives, or any visitors.
5. Direct and assist patients to the offices where they will be attended to avoid fusion of the offices/rooms' locations.
6. Enter, transcribe, record, store, or maintain information in written or electronic form
7. Prepare prescribed laboratory tests and/or diagnostic procedures; orders; and perform or assist in the performance of basic clinical and/or laboratory procedures requests, as appropriate to the unit's activities.
8. Endorse the patient to the PHIC membership requirements in preparation for the procedure of casting and surgery.
9. Make sure all clinical charts are protected and kept confidential
10. Documents all patient notes as directed by the ordering physician.
11. Documents all referrals and forwards referral documents to appropriate personnel/department
12. Assist in the trafficking of clinic flow during follow-up check-ups and clinic days
13. Assist the doctors in patient hospitalization/approved procedures.
14. Investigate and screen cases to confirm whether hospitalization is required.
15. Provide effective treatment on an ambulatory basis.
16. Provide follow-up care to discharged patients and their rehabilitation.
17. Control and surveillance of communicable diseases to prevent an outbreak of a pandemic.
18. Communicate with the patients about the disease and the purpose of the treatment.
19. Keeping the instruments and equipment used in the units in a safe manner for use.
20. Arranging the sterilized instruments and types of equipment in units.
21. Provides nursing care, patient support, and patient/family teaching according to accepted Nursing standards, approved competencies, nursing policies, and procedures.
22. Prepares and explains procedures to patients; assembles required equipment, supplies, and 
          instruments;
23. Ensures that emergency trolley (ecart) materials and drugs are not expired.
24. Rotate/Cross-train to other areas in the hospital as required and skill competency level dictates

• Uphold the highest standards of quality and efficiency in line with hospital quality programs (e.g. Safecare, DOH, etc.) requirements.
• Ensure a safe and secure work environment by strictly adhering to infection prevention and control protocols such as but not limited to handwashing, wearing of PPE, etc.
• Commit to sustainable and eco-friendly work practices by minimizing waste, optimizing resource usage and actively participating in initiatives that promote environmental stewardship.

1. Minimum Education Required: Graduate of a Bachelor of Science in Nursing
2. Licenses/Certifications required, if any: License by the Professional Regulatory Board of Nursing, Philippines, BLS, ACLS, PALS.
3. Minimum Experience Required: At least a 1-year experience as a Clinic Nurse or Staff Nurse.

1. Excellent interpersonal and communication skills.
2. Organized and able to work methodically
3. Proficient in computer and software used in the hospital
4. Exceptional organizational and time management skills to ensure maximum productivity.
5. Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense; carry out instructions; and speak clearly to patients, employees, physicians, and management.
6. Ability to deal with moderately complex problems involving multiple facets and variables in no standardized situations.
7. Ability to apply good judgment in decision-making, to see beyond immediate assignments, and act on opportunities and problem areas

1. Manage patient schedules/appointments, transport and housing, admissions, and surgery schedules.
2. Reviews and finalizes the surgery schedules before forwarding the final surgical list to the OR Manager.
   • Weekly Reviews - Surgery schedule for the upcoming week must be reviewed one week in advance with the Deputy Director.
   • Daily Reviews - Approved surgery schedule for the current week must be reviewed daily for any changes (e.g. deferred or reserved cases).
3. Liaise with medical professionals (e.g. surgeons and anesthesiologists, etc.) and other staff to provide coordinated scheduling of patients
4. Ensures smooth patient scheduling for clinic consultations and surgical list
5. Resolves issues or delays in patient care related to appointments, admissions, and surgery schedule
6. Guides the Social Work and Medical Scheduling staff and patients on the clinical appointment process and surgical scheduling procedures
7. Acts as Smile Train Administrator in coordination with the Executive Director:
   • Coordinates with Plastics and/or ENT Surgeons, Social Workers, and Speech Therapists for cleft patients under the Smile Train grants.
   • Ensures all Plastics and ENT surgeons are verified and credentialed under Smile Train.
   • Handles the administration of grants from Smile Train and/or similar programs and partners in coordination with the Executive Director.
   • Serves as the point of contact for Smile Train and similar programs and partners.
   • Prepares grant reports subject to the review and approval of the Executive Director.
   • Oversees the Speech Therapy services supported by Smile Train.

• Uphold the highest standards of quality and efficiency in line with hospital quality programs (e.g. Safecare, DOH, etc.) requirements.
• Ensure a safe and secure work environment by strictly adhering to infection prevention and control protocols such as but not limited to handwashing, wearing of PPE, etc.
• Commit to sustainable and eco-friendly work practices by minimizing waste, optimizing resource usage, and actively participating in initiatives that promote environmental stewardship.

1. Minimum Education Required: Bachelor’s degree in Nursing (BSN) or a related field. Master’s degree in Nursing, Healthcare Administration, or a related field is preferred.
2. Certificate/License Required; if any: Current Registered Nurse (RN) license.
3. Minimum Experience Required: Minimum of 3 years of experience in a hospital setting with a supervisory or management role.

1. Excellent leadership, communication, and interpersonal skills.
2. Ability to prioritize and manage multiple tasks in a fast-paced environment.
3. Excellent organizational and problem-solving skills.
4. Excellent relational skills with the ability to lead and motivate personnel, with flexibility and sensitivity to language and cultural diversity
5. Proficiency in healthcare management software and electronic medical records (EMR) systems.

The Spiritual Ministry Manager is responsible for performing the following:

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Support the Spiritual Director in coordinating the smooth running of the activities of the Department.
2. In consultation with the Spiritual Director, coordinates employees' spiritual development which entails sitting in for employee interviews and new employee's spiritual orientation; coordinating employees discipleship activities like devotions, chapel, a spiritual emphasis, and counseling.      
3. Represent the department in the HOD meetings, branding committee, and Spiritual Director (where necessary) and share the feedback with the department members.
4. Coordinate recruitment, engagement, mentorship, and evaluation of Intern pastor students or any other ministry partner within the hospital ministries.  
5. Coordinate capacity building within the division i.e. Continuous Education activities, and development of Christian educational materials.
6. Facilitate departmental data collection and monthly report writing for presentation to the Spiritual Director.
7. Facilitate the implementation of the strategic plan.
8. Promote partnership development by assisting in organizing the relevant pieces of training and evaluation of partners’ activities.
9. Take department minutes, avail them follow-up unto implementation.
10. Coordinate the Spiritual Ministry Department meetings.
11. In liaison with the Spiritual Director, manage and maintain spiritual department activity schedules, and follow up on the repair and purchase of the materials needed.
12. As an integral part of the Spiritual team, participate in ward ministry, mobile clinics, and or outreach programs; Work with the Spiritual Ministry Co-workers to achieve the set goals and objectives; and participate in any other duty assigned by the Spiritual Director.

OTHER DUTIES

• Uphold the highest standards of quality and efficiency in line with hospital quality programs (e.g. Safecare, DOH, etc.) requirements.
• Ensure a safe and secure work environment by strictly adhering to infection prevention and control protocols such as but not limited to handwashing, wearing of PPE, etc.
• Commit to sustainable and eco-friendly work practices by minimizing waste, optimizing resource usage and actively participating in initiatives that promote environmental stewardship.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Minimum Education Required: Holds a Diploma / Degree on theological/ Biblical training
2. Minimum Experience Required: Over 2 yrs. of experience in hospital-related ministry in areas of evangelism, discipleship, counseling, and biblical teaching

KNOWLEDGE, SKILLS & ABILITIES: 

1. A born-again and mature Christian
2. Willingness to travel to mobile clinics as needed.   
3. Supportive Presence: Being a compassionate and empathetic listener, providing a safe and supportive space for individuals to share their spiritual journey.
4. Active Listening: Similar to a Spiritual Director, an Assistant Spiritual Director should be skilled in active listening, offering their full attention and presence to those they are assisting.
5. Prayerful Support: Offering prayers and spiritual support for individuals under the guidance of the Spiritual Director.
6. Administrative Skills: Assisting with administrative tasks such as scheduling appointments, organizing events or retreats, managing communications, and maintaining records.
7. Holistic Understanding: Recognizing the interconnectedness of mind, body, and spirit, and assisting individuals in integrating their spiritual practices into daily life.
8. Familiarity with Resources: Being knowledgeable about spiritual resources such as books, articles, websites, and local spiritual communities that can support individuals in their spiritual growth.
9. Confidentiality: Upholding strict confidentiality in all matters related to individuals' spiritual journeys, respecting their privacy and trust.
10. Team Collaboration: Working closely with the Spiritual Director and other team members, contributing to the overall spiritual care and guidance provided.
11. Cultural Sensitivity: Being aware of and respectful towards diverse cultural backgrounds and how they may influence spiritual beliefs and practices.
12. Flexible and Adaptable: Being willing to assist in various capacities as needed, whether it's supporting group activities, coordinating logistics, or providing one-on-one guidance.
13. Professionalism: Maintaining a professional demeanor and adhering to ethical guidelines in all interactions with those seeking spiritual guidance.
14. Continuing Education: Engaging in ongoing learning and development in areas related to spiritual guidance, counseling skills, and spiritual traditions.
15. Leadership Skills: Having the ability to lead small groups or discussions on spiritual topics, under the guidance of the Spiritual Director.
16. Discernment: Developing the ability to discern spiritual insights and offer gentle guidance based on one's own spiritual journey and learnings.
17. Spiritual Practices: Practicing personal spiritual disciplines regularly to stay grounded and connected to the Divine, which in turn enhances the ability to support others.

Ensure the provision of efficient and effective leadership in Quality Improvement/Infection Prevention & Control Services in the hospital.

ESSENTIAL DUTIES:

I. Quality Improvement and Patient Safety

1. Coordinates all approaches, and initiatives for implementation of Quality & Patient Safety structure at the specific CURE Network Hospital.
2. Ensures that processes needed for the Quality Management System/Infection Control are reviewed, revised, implemented, and maintained.
3. Leads the department in a cost-effective manner by accurately forecasting budgetary needs and managing expenses within budgetary constraints.
4. Establishes, implements, and administers departmental goals, and objectives that are in line with CURE’s strategic plan – focusing on SafeCare Accreditation.
5. Identify and investigate performance improvement events, opportunities, trends, and sentinel events.
6. Develop hospital quality improvement action plans for internal and external audits.
7. Schedule and coordinate internal Quality and Patient Safety audits.
8. Coordinate and support risk assessment and management audit schedule.
9. Monitor clinical and non-clinical processes and outcomes, and system issues related to quality and patient safety.
10. Implement open and closed chart audits and disseminate results to the users.
11. Follow up on corrective actions for departmental action plans.
12. Keep custody of all documents and data related to Quality and Patient Safety.
13. Interpret and conduct staff training on Quality and Patient Safety standards, policies, procedures, clinical protocols/guidelines/pathways for implementation.
14. Support for Data collection and collation for identified Quality Improvement indicators feedback, and analysis.
15. Keep custody of Quality Improvement data dashboards.
16. Support and actively participate in the activities of the hospital Quality and Patient Safety councils and committees.
17. Keep custody of all the hospital Quality and Patient Safety councils and committees meeting minutes.
18. Coordinate and monitor occupational safety and health programs/action plans
19. Liaise with external parties on quality management issues.
20. Ensure periodic but regular assessments of patients’ satisfaction and identify/implement consequent improvements.
21. Perform other duties as required within the applicable scope of practice and policies.

II. Infection Prevention and Control

1. Oversee the implementation of the policies and procedures laid down in the infection manual in all areas of the hospital.
2. Coordinate the infection control departmental link staff and operational meetings internally and externally for infection prevention issues.
3. Perform surveillance activities to capture and monitor infection, prevention and control data, and share.
4. Take appropriate action to prevent and control hospital-acquired infections in patients also analyze the data every month.
5. Plan, organize, and coordinate audit and monitoring of wards, and hospital environment to ensure infection prevention and control practices.
6. Monitor the process of biomedical waste segregation, handling, and transportation and implement the national guidelines on hospital premises.
7. Develop and implement a hospital infection control training program for both clinical and non-clinical staff.
8. Coordinate and update the senior management teams on infection prevention and control every month and advise to improve practices for infection prevention.
9. Monitor and implement the laundry and kitchen sanitation, health checkups, disinfection protocols as well as other scheduled hospital infection prevention activities.
10. Act as an educational resource both to untrained and trained members of staff on issues related to Infection Control/Quality Improvement and SafeCare accreditation.
11. Perform other duties as required within the applicable scope of practice and policies.

OTHER DUTIES

• Uphold the highest standards of quality and efficiency in line with hospital quality programs (e.g. Safecare, DOH, etc.) requirements.
• Ensure a safe and secure work environment by strictly adhering to infection prevention and control protocols such as but not limited to handwashing, wearing of PPE, etc.
• Commit to sustainable and eco-friendly work practices by minimizing waste, optimizing resource usage and actively participating in initiatives that promote environmental stewardship.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Minimum Education Required: Degree in Nursing/Clinical Medicine from a Recognized Institution.
2. Licenses/Certifications Required; if any: Current PRC (Professional Regulation Commission) license
3. Minimum Experience Required: At least 6 years of post-education experience. Experience in coordination of Hospital Infection Control Implementation. Experience in quality management certification or accreditation.

KNOWLEDGE, SKILLS & ABILITIES:

1. Excellent writing skills
2. Good problem-solving and decision-making abilities.
3. Excellent interpersonal, verbal, and written communication skills.
4. Proficient in computer skills (MS-word, Excel, PowerPoint)
5. Knowledge of governmental and other regulatory standards, requirements, and guidelines related to quality improvement/Infection Control